My Order

• Pre-orders

  Why do we run pre-orders? Because we know what FOMO feels like and there is so much less anxiety when you know that the products won't sell out as soon as we launch them. The dreaded "out of stock" notification is no longer a thing that you need to worry about when we run pre-orders. Pre-order...

• Can you combine orders?

  We can definitely combine orders that have not been shipped yet - make a note in your order comments about which orders you need combined as well as emailing us with your order numbers so we know to combine them and refund shipping costs if necessary. We can't hold orders for indefinite amounts ...

• Can I cancel my order?

  You can cancel your order as long as it has not been "fulfilled" (aka shipped) - shoot us an email with your details and we'll get your order cancelled & your payment refunded. Please note that when you place an order and then need to cancel it, we will be taking the payment fee from the ref...

• An item was missing, what should I do?

  Shoot us an email at info@harlowandco.org and we can send you the missing item or we can issue you a refund for the amount of the missing item.

• I received the wrong item, what should I do?

  Shoot us an email at info@harlowandco.org if you received the wrong item and we'll either ship the correct item or we can issue you a refund for the amount of the wrong item.

• My item is damaged, what should I do?

  We're sorry to hear that one of your items arrived damaged! Send us an email with a photo of the damage at info@harlowandco.org and we'll either send you a replacement item or we can issue you a refund for the amount of the damaged item. We are not required to issue a refund or replacement item ...